Retail & Corporate Solutions and its partners use a range of courier companies and Australia Post to deliver your item to your door.

All our shipments can be tracked (unless stated) and originate within Australia.

Many of our packages are sent via a next day or express service so you receive them quickly.

Your order will be delivered to the address specified in eBay between 9am and 5pm Monday to Friday. The address must be attended for delivery as signature may be required.

For large items (with boxed or palletised dimensions in the range of TVs, Fridges and Washing Machines) the delivering company or courier will require physical assistance. Make sure able bodied persons are available for the delivery.

Please allow a reasonable amount of time for items to be delivered. In most cases you delivery will be at your door within 2 - 4 working days. International orders take around 14 days for delivery.

The buyer is responsible for shipping charges.

Shipping cost is described in the item description or can be found by entering your postcode in the postage calculator supplied in the item description. If no postage cost or calculator appears the cost can be provided upon application.

Buyer incurs any additional freight charges including redelivery or redirection.

The buyer is responsible for any and all customs/duty charges when goods are sent to the buyers international delivery address. This amount is not paid to racs_aus, but to the required customs office in the buyers country.

Replacements for lost, stolen, or damaged items - We guarantee all our orders. If your order is declared lost, stolen or damaged beyond use by the courier company, we will ship a replacement order, suitable substitute or full refund. Please be aware that freight investigations can take up to 45 days to complete with a declaration.

Shipping and Handling Refunds - The shipping and handling charged with your order is a non-refundable cost, unless the item you purchased was listed incorrectly online or you were shipped a different product than you ordered (miss-ship)

Pickups are not possible unless clearly stated in the item description due to our products being shipped directly from multiple vendors or secure locations.

Freight costs and shipment methods are not negotiable. Bidder's can reserve their right not to bid on Retail & Corporate Solutions items if they believe the freight charge is not competitive.