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RACS: Bid with confidence - Explanation of terms and definitions |
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Bid With Confidence links are provided by racs_aus
(R & C Solutions P/L) on product listings and item descriptions as a brief outline of certain specifications and features very common to all products and applicable to that specific item. The list below explains all headings and conditions we use under the Bid With Confidence heading. Remember that only headings in your specific auction apply to the purchase.
RACS provides a
money back guarantee that the product advertised is the genuine original
manufactured article.
racs_aus guarantees that the item will be as described and in a working condition upon receipt and can be returned to racs_aus for a full refund if it fails to function as described within the first 7 days. Please note that this does not apply to items covered by the manufacturer warranty. Failure of the item must be reported to racs_aus in writing (email to customer.service@racs.net.au) within 8 days of the purchase.
C-Tick - Australian Compliance
The C-Tick
and other compliance for Australian sale apply. The item will have the required tick on
the box (when original) and often on the item near the serial number. These compliance ticks
appear on products that are required to comply with Australian
electromagnetic compatibility requirements and radio communications
standards, set by the ACA. It signifies that the product may be legally sold in
Australia. More information is available at www.amta.org.au/sar
Retail & Corporate Solutions is one of Australia’s largest eBay sellers and is recognised as a pillar of the community. PowerSellers are committed to upholding and embracing the core values that are the very foundation of eBay. RACS is recognised as an exemplary member and is held to the highest standards of professionalism, having achieved and maintained a minimum 98% positive feedback rating and an excellent sales performance record.
Tax Invoice
Retail & Corporate
Solutions provides a valid Tax Invoice for all purchases.
This has all required GST information.
If not received, simply email customer.service@racs.net.au with the
details of your eBay purchase and we will send you an easily printed softcopy.
Note: Racs_aus can often provide a
proforma invoice on request for large or high value purchases.
The computer, PDA or other IT item comes with an operating
system preinstalled.
30 Day RACS IT
Warranty Cover – If the IT product fails during the 30 day warranty
period Retail & Corporate Solutions will repair or replace the
product to the original described specifications. Customers must
return the product at their cost to the RACS Warranty Centre.
The mobile phone
listed for sale with this heading has no network locks and can be used
with any SIM card compatible with the appropriate network standard. It is important that you check the compatibility of
the mobile with your network provider prior to bidding. See our FAQ's for more information www.racs.net.au/common/FAQ.php#whatisanetworklock
A phone with this condition is only able
to use sim cards of the listed network service provider. Traditionally phone carriers (also called service providers) pay
manufacturers to lock a telephone handset to their network, to secure
sales and force customers to remain faithful. These phones are very
often unlockable for a small price through the network provider or even
an online or local phone shop. racs_aus does not offer an unlocking service for phones listed as locked. Some locked phones may be completely blocked to work on only the said network service provider. See our
FAQ's for more information
www.racs.net.au/common/FAQ.php#whatisanetworklock
No Contract, Just Insert Your SIM
The mobile phone
listed for sale is not attached to any contract or agreement, so you can insert your
SIM card and start making calls without any obligations. You will need a simcard,
which is provided by your chosen service provider.
Australian Model With Manufacturer Warranty
The product listed for
sale is covered by the Australian manufacturer’s warranty. This warranty may not be valid internationally, so check with your local warranty when shopping from racs_aus.
UK Model With Manufacturer Warranty
The product listed for
sale is covered by the UK manufacturer’s warranty. This warranty may not be valid internationally, so check with your local warranty when shopping from racs_aus.
The mobile phone
complies with all current ACA standards, including for exposure
to radio frequency energy. More information will often be included inside the package (in the manual) or at www.amta.org.au/sar
Same Day Dispatch Money Back Guarantee
Goods are guaranteed
to be dispatched on the same day that cleared funds are received into
Retail and Corporate Solutions bank account and matched to your purchase, or you will receive $10.00 back! Please note funds deposited into RACS' bank account can take
up to two working days to clear. This guarantee is only available to
customers who deposit the exact required funds (to the cent, with the required freight included) and with their eBay User ID as a reference. This guarantee does not apply to PayPal purchases due to the often erratic payment clearing.
Australia Variant Money Back Guarantee
Retail and Corporate
Solutions guarantee that the asset listed for sale is the
Australian variant and not and import or copy and will provide a full
refund if the product does not have the ACA Tick.
When buyers
purchase items from racs_aus which are located in Australia, the items will
not be subject to customs or duty charges when shipped to your Australian address. Purchases made from
eBay sellers not located in the same country as you will often be subject to local GST (or other Sales Tax),
duty and/or customs charges. It is standard practise for all customs and/or duty charges to be paid by the receiver on arrival. It is also important to note that the product will often not be covered by local manufacturer's
warranty when shipped from another country to you. Please don't be misled by others' claims. Make your eBay Australia
purchase easy and enjoyable - deal with an Australian seller shipping from Australia.
eBay Australia's Largest Mobile Seller
racs_aus is eBay
Australia’s largest seller of mobile phones and works with a range of
local vendors to supply a diverse and exciting range of mobiles to the
eBay Community.
| New |
The item listed for sale is brand new and has not been used*. Please be assured that any items listed for sale by racs_aus as brand new will be delivered as described. *Note: Some use of a purely technical nature may occur in testing, unlocking or software installation etc... |
| Refurbished | Refurbished products have been repaired (traditionally by the manufacturer or their authorised agent, but often by 3rd party qualified technicians) to meet or excede the original specifications and functionality. Prior to refurbish, the unit may have had any level of usage and the physical grade (see below) should be indicative of this. |
| Demo | Demonstration (or ex-demonstration) products have been traditionally used by the retailer or agent for demonstration purposes and are fully functioning units unless stated. In most cases the unit will be shipped in its original packaging with all accessories, the item description package contents will confirm. Please refer to the item description for confirmation of physical grade (see below). |
Product Conditions: Physical Grade
The item is in good condition and may exhibit some minor marks or scratches. No major cosmetic imperfections i.e. cracked casing or deep scratches. The item may have been used significantly by a rental or leasing company. |
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The item is graded to be in a physical condition that resembles a brand new item, thus 'As New'. This means little to no marks or scratches. racs_aus believe an As New graded item has had very little use, if any. The item description may inform of specific marks or scratches that exist on the item. |
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The item is graded to be in a physical condition that is good. This means there will be some sort of minor marking or scratches which degrade the appearance of the item. racs_aus believe a good graded item has had some use. The item description may inform of specific marks or scratches that exist on the item. |
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The item is graded to be in a poor physical condition. This is the worst condition racs_aus will describe and means very significant marks or scratches on the unit. Poor condition unit's can, at times, look bad and misstreated. racs_aus presumes a Poor graded item has had very significant use. |
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Copyright Retail and Corporate Solutions P/L (racs_aus) 2007